Re-thinking heart health in Te Tai Tokerau

Client: Heart Foundation NZ
Role: Project Co-Lead. Team: Innovation Unit. Illustrations: Holly-ann Craig.

Kaupapa
Māori make up 33% of the total population in Te Tai Tokerau, where cardiovascular disease (CVD) is the leading cause of death. The Heart Foundation recognised the need to better understand Māori perceptions and experiences of heart health to better serve whānau Māori.

See full insights report

Watch our UX New Zealand talk

Activities

  • supported interviews with 16 Māori across the Far North

  • data analysis, writing

  • report design

Outputs

  • insights report

  • 3 personas

  • whakapapa influences on hauora diagram

  • health ecosystem map

Outcomes

  • fundamentally changed Heart Foundation’s understanding of Māori health

  • informed a co-design process with whānau Māori and health experts

  • resulted in the hire of the Heart Foundation’s first Chief Advisor Māori

  • informed new Māori-centred services and strategies

  • Māori design practices shared at national User Experience conference

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